1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, username, date of birth)
- Payment information (processed securely through Stripe)
- Raffle entry data and transaction history
- Communications with our support team
2. How We Use Your Information
We use your information to:
- Operate and improve the Service
- Process raffle entries and payments
- Send winner notifications and prize shipments
- Provide customer support
- Send important service updates (non-marketing)
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service providers (Stripe for payments, shipping carriers)
- Legal authorities if required by law
- Winners' usernames publicly for transparency (not full names)
4. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and JWT authentication.
5. Your Rights
You have the right to:
- Access your personal data
- Request data correction or deletion
- Opt out of non-essential communications
- Download your data
6. Cookies
We use essential cookies for authentication and site functionality. We do not use tracking cookies for advertising.
7. Children's Privacy
Our Service is not intended for users under 18. We do not knowingly collect information from minors.
8. Changes to Privacy Policy
We may update this policy from time to time. Continued use constitutes acceptance of changes.
9. Contact Us
For privacy concerns, email privacy@vaultgrails.com